Your home should be perfect. If you decide that you're not satisfied with your purchase, we want to help. We offer a personalized customer service experience where you will be working with one member of the Hygge team throughout your entire journey.

Below, you'll find the information you need to complete a successful exchange or return of your item.

1 Year-Warranty

The warranty provided by the manufacturer of Hygge Home’s products covers defects in materials and workmanship for one year from the date of delivery.

If you are experiencing a warranty issue, please get in touch with our team by phone at 0 812 2843 9747 (Phone call - Message - What's App or Line) or by email at info@hyggehome.com. We will send you instructions on how and where to send your item.

We will work to address the issue and ensure that the product is good as new. This may involve shipping you replacement parts, complete replacement, or organizing repair work (at our discretion).

For more information on the manufacturer’s warranty, click here https://novasolo.com/warranty/

 

My order is damaged. I want an exchange

Our policy lasts 30 days from your delivery date. If your order has arrived damaged, please get in touch with our team by phone at 0 812 2843 9747 (Phone call - Message - What's App or Line) or by email at info@hyggehome.com. We will send you instructions on how to process the exchange.

Please note:

  • If 30 days have passed since your delivery date, unfortunately we are unable to offer you an exchange.
  • We will request a receipt or proof of purchase and images of the damages.

 

My order is damaged. I want a refund

Our policy lasts 30 days from your delivery date. If your order has arrived damaged, please get in touch with our team by phone at 0 812 2843 9747 (Phone call - Message - What's App or Line) or by email at info@hyggehome.com. We will send you instructions on how to process the refund.

Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If your refund request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment as soon as possible.

If your refund has not appeared within 7-9 business days, please check with your bank and/or credit card company. It may take some additional time to the refund to appear on your original payment method. If you still are unable to locate it, please contact us at 0 812 2843 9747 (Phone call - Message - What's App or Line) or by email at info@hyggehome.com and we will be happy to assist you by providing proof of the refund.

Please note:

  • We will request a receipt or proof of purchase and images of the damages.
  • If 30 days have passed since your delivery date, unfortunately we are unable to offer you a refund or exchange.

 

My product is non-damaged but i want a refund

Our policy lasts 30 days from your delivery date. If you have changed your mind, or unhappy with your purchase, please get in touch with our team by phone at 0 812 2843 9747 (Phone call - Message - What's App or Line) or by email at info@hyggehome.com. We will send you instructions on how and where to send the item.

Once your return is received, we will send you an email notifying you that we have received your returned item. After inspecting the item, we will also notify you of the approval or rejection of your refund. 

If your refund request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment as soon as possible.

If your refund has not appeared within 7-9 business days, please check with your bank and/or credit card company. It may take some additional time to the refund to appear on your original payment method. If you still are unable to locate it, please contact us at 0 812 2843 9747 (Phone call - Message - What's App or Line) or by email at info@hyggehome.com and we will be happy to assist you by providing proof of the refund.

Please note:

  • If 30 days have passed since your delivery date, unfortunately we are unable to offer you a refund or exchange.
  • You will be responsible for paying your own shipping costs for the return of your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.

There are certain situations in which only partial refunds are granted: any item not in its original condition, that is damaged or missing parts for reasons not due to our error.